AUSSIE TRADE CALLS — TERMS OF SERVICE

Last Updated: May 2026

These Terms of Service (“Terms”) govern your access to and use of Aussie Trade Calls, including our AI receptionist, call answering, call routing, call summary, notification, phone number, SMS, outbound follow-up, and related communication services (collectively, the “Service”).

The Service is operated by Ira Blatt & Associates, doing business as Aussie Trade Calls (“Company,” “we,” “us,” or “our”).

By accessing, subscribing to, activating, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

These Terms are intended for business customers using the Service for trade, contractor, service-business, or similar commercial purposes.

1. Eligibility and Authority

You must be at least 18 years old to use the Service.

If you subscribe to or use the Service on behalf of a business, you represent that you are authorized to enter into this agreement on behalf of that business.

You agree to provide accurate business, contact, billing, and service information and to keep that information current.

You are responsible for all activity that occurs under your account or through phone numbers, workflows, forms, automations, or communication tools assigned to your business.

2. Service Description

Aussie Trade Calls provides communication-handling tools for service businesses.

Depending on your plan, setup, and activated features, the Service may include:

• AI-assisted inbound call answering
• Call routing and forwarding
• Caller information capture
• Call summaries and job alerts
• Email, app, dashboard, or SMS notifications
• A business phone number or call forwarding setup
• Optional appointment-setting support
• Optional outbound follow-up for requested callbacks, appointment confirmation, scheduling, or service-related communication
• Optional SMS messaging features, subject to compliance approval and consent requirements

The Service is designed to help your business respond to customer inquiries more efficiently.

The Service is not a human receptionist, human dispatcher, employee, contractor, licensed trade professional, emergency operator, or legal representative of your business.

You remain fully responsible for:

• customer relationships
• service quality
• pricing and quotes
• job acceptance or rejection
• appointment availability
• completing work
• complying with trade, licensing, advertising, privacy, and consumer laws
• following up with customers
• business outcomes

We do not guarantee leads, bookings, revenue, customer satisfaction, appointment attendance, job completion, or any specific business result.

3. AI Phone Agent and Automated Communication Disclosure

The Service may use artificial intelligence, automation, transcription, speech recognition, text generation, synthetic or AI-generated voice technology, call summaries, routing logic, and related tools.

You understand that AI systems may misunderstand callers, mishear words, generate incomplete or inaccurate summaries, fail to capture details, or respond in a way that does not perfectly match how a human receptionist would respond.

You are responsible for reviewing call summaries, call recordings, transcripts, alerts, and customer information before making business decisions.

You must not rely on the Service as the sole method for urgent, emergency, safety-critical, medical, legal, financial, or life-safety communication.

If your use of the Service requires disclosure that a caller is speaking with an AI system, automated system, recorded system, or virtual receptionist, you are responsible for ensuring that appropriate disclosures are used.

We may include AI or recording disclosures in call flows where we believe they are appropriate or required.

4. Inbound Calls

The Service may answer, route, record, transcribe, summarize, or notify you about inbound calls made to your assigned number or forwarded into the Service.

Inbound call handling may vary depending on your configuration. For example, calls may be answered directly by the AI receptionist, forwarded to you first and then answered by the AI receptionist if unanswered, or handled using another routing method.

You are responsible for properly forwarding calls, advertising the correct phone number, testing your setup, and monitoring that your call flow works as intended.

We are not responsible for missed calls, failed forwarding, carrier outages, spam filtering, caller hang-ups, incorrect caller information, unavailable phone networks, or delays caused by third-party systems.

5. Outbound AI Voice Use

If outbound AI voice functionality is enabled, it is intended only for legitimate customer-service communication connected to a request, inquiry, lead form submission, appointment, booking, service call, quote request, or other customer-initiated or consent-based interaction.

Outbound AI voice may be used for purposes such as:

• responding to a person who requested a callback
• following up after a submitted form
• confirming appointment details
• helping schedule a requested service call
• clarifying job details
• providing operational information related to a customer inquiry

You may not use the Service for unlawful robocalling, spam calling, cold-call blasting, mass dialing, deceptive calling, political calling, scam calling, harassment, or any outbound campaign that lacks required consent.

You are responsible for ensuring that any outbound call made through or in connection with the Service complies with all applicable laws, rules, industry standards, carrier rules, and platform policies.

We may require proof of consent before enabling or continuing outbound call features.

We may disable outbound calling at any time if we believe the feature is being misused, presents compliance risk, violates carrier or platform rules, or may result in complaints, blocking, filtering, or regulatory issues.

6. SMS and Electronic Messaging

The Service may include SMS or electronic messaging features now or in the future.

SMS and electronic messaging features may require registration, business verification, consent collection, opt-out handling, and approval by carriers, platforms, or compliance providers before activation.

You may not use SMS or electronic messaging through the Service unless you have all legally required consent from the recipient.

You agree that any SMS or electronic message sent through the Service must:

• identify the sender where required
• be related to a legitimate customer inquiry or service relationship
• include opt-out instructions where required
• honor opt-out requests
• not be misleading or deceptive
• not be used for spam, mass marketing, or unauthorized promotional campaigns
• comply with applicable spam, privacy, telecom, and consumer-protection laws

Where SMS functionality is used, recipients may be able to opt out by replying STOP and request assistance by replying HELP, or by using another opt-out method we provide.

We may suspend or disable SMS or messaging features if we believe the use may violate law, carrier rules, platform policies, or acceptable-use requirements.

7. Consent and Customer Communications

You are responsible for obtaining, storing, and proving any consent required for calls, texts, emails, recordings, AI communications, appointment reminders, marketing messages, follow-up messages, or other communications sent through or connected to the Service.

You must not upload, import, call, text, or message contacts who have not provided legally sufficient consent where consent is required.

You must not use the Service to contact people who have opted out, withdrawn consent, requested not to be contacted, or are otherwise protected from the communication you intend to send.

You must not use the Service to disguise your identity, misrepresent your business, impersonate another business, or mislead recipients about why they are being contacted.

If a regulator, carrier, platform provider, or compliance provider requests proof of consent, you agree to cooperate and provide accurate records promptly.

8. Call Recording, Transcription, and Monitoring

The Service may record, transcribe, summarize, analyze, or monitor calls for the purpose of operating the Service, providing call summaries, improving service quality, troubleshooting, training AI systems, reviewing performance, and maintaining compliance.

You are responsible for determining whether call recording disclosure or consent is required for your business, your callers, or the jurisdictions involved.

You agree not to use the Service in any way that violates call recording, surveillance, privacy, data protection, or workplace monitoring laws.

We may make recordings, transcripts, summaries, metadata, and communication logs available to you through supported systems, but we do not guarantee that all recordings, transcripts, or summaries will be complete, accurate, or permanently available.

9. Phone Numbers and Telecom Services

If we provide or configure a phone number for your account, that number is provided for use with the Service and remains subject to telecom provider rules, carrier rules, availability, registration requirements, and compliance obligations.

Unless we agree otherwise in writing, phone numbers assigned through the Service are not sold to you.

Phone numbers may be changed, reassigned, suspended, or released if:

• your account is cancelled
• your account is unpaid
• the number is inactive
• telecom providers require changes
• compliance issues arise
• the number is misused
• continued use creates operational or regulatory risk

We are not responsible for number blocking, carrier filtering, caller ID display issues, spam labeling, failed call delivery, failed SMS delivery, outages, routing failures, or third-party telecom disruptions.

You must not represent any number provided through the Service as an emergency number, life-safety number, medical hotline, government number, or guaranteed method of reaching your business in urgent situations.

10. Emergency Calls

The Service is not designed for emergency calls.

Phone numbers, AI receptionist features, call routing, SMS, and related telephony tools provided through the Service may not support calling emergency services, including 000 or any other emergency number.

You are solely responsible for maintaining separate phone service that supports emergency calling.

You must not advertise any Aussie Trade Calls number as an emergency line or as the only way to reach your business for urgent or life-safety issues.

You are responsible for communicating appropriate emergency instructions to your staff, customers, and callers.

11. Acceptable Use

You agree not to use the Service to:

• violate any law, regulation, carrier rule, platform rule, or industry standard
• send spam, unlawful marketing, or unauthorized messages
• make unlawful robocalls or telemarketing calls
• contact people without required consent
• contact people who have opted out
• impersonate another person or business
• mislead callers or message recipients
• transmit fraudulent, abusive, harassing, threatening, obscene, defamatory, or unlawful content
• promote scams, deceptive offers, or illegal services
• overload, attack, reverse engineer, disrupt, or interfere with the Service
• attempt to bypass usage limits, compliance controls, payment obligations, or security features
• use the Service for emergency dispatch, life-safety, medical triage, legal advice, financial advice, or regulated professional advice
• create telecom, carrier, regulatory, reputational, or platform compliance risk

Violation of this section may result in immediate suspension or termination without prior notice.

12. Customer Responsibilities

You are responsible for:

• testing your call flow
• keeping your business details current
• updating appointment availability
• checking notifications and summaries
• responding to customers promptly
• reviewing AI-generated information
• maintaining accurate billing information
• complying with applicable laws
• training your staff on how the Service is used
• ensuring your advertising and website claims are accurate
• maintaining backup communication methods

You are responsible for the conduct of your employees, contractors, agents, administrators, and anyone else who uses your account or receives access to Service-related tools.

13. Subscription Plans, Trial, and Usage

The Service may be offered through monthly subscription plans, trial offers, included usage allowances, usage-based billing, overage charges, setup fees, add-ons, or other pricing arrangements shown at signup or on our website.

Current plans, pricing, included usage, overage rates, and feature availability may be displayed on our website, checkout page, order form, or account portal.

Unless stated otherwise at signup:

• subscription fees are billed monthly in advance
• usage charges may be billed during or after the billing cycle
• call usage may be measured in total connected call minutes routed through the system
• usage may include calls answered by AI, calls forwarded through the system, calls routed to your phone, voicemail interactions, outbound calls, and other connected call activity
• partial minutes may be rounded up to the nearest full minute
• taxes, regulatory fees, telecom charges, payment processing charges, or currency conversion costs may apply

If a free trial is offered, the trial is intended for legitimate evaluation of the Service.

We may limit, suspend, or terminate trial access if we believe usage is excessive, abusive, fraudulent, non-evaluation related, technically harmful, or creates telecom or compliance risk.

If your trial requires a payment method, your subscription may automatically begin at the end of the trial unless you cancel before the trial ends.

14. Billing Authorization

By subscribing to the Service, you authorize us or our payment processor to charge your payment method for:

• subscription fees
• usage charges
• overage charges
• setup fees
• add-ons
• taxes
• regulatory fees
• failed-payment recovery charges where permitted
• other charges disclosed at signup or in your account

You agree to keep a valid payment method on file.

If payment fails, we may retry the charge, limit service, suspend service, cancel service, or require updated payment information.

You remain responsible for all charges incurred before cancellation, suspension, or termination.

15. Cancellation

You may cancel your subscription at any time through your account portal or by contacting support.

Cancellation stops future subscription renewals but does not automatically refund fees or usage charges already incurred.

Previously incurred usage charges remain payable.

If you cancel, your access to the Service may continue until the end of the current billing period unless otherwise stated or unless your account is terminated for cause.

We may remove, release, or reassign phone numbers, workflows, AI agents, forms, automations, and account resources after cancellation.

16. Refunds, Guarantees, and Australian Consumer Law

We may offer a free trial, satisfaction guarantee, risk-free guarantee, promotional refund, or other voluntary refund policy from time to time.

Any voluntary guarantee we offer is subject to the conditions stated at the time of the offer and is not intended to cover excessive usage, abuse, fraud, non-evaluation usage, or attempts to exploit the Service.

Nothing in these Terms excludes, restricts, or modifies any rights, guarantees, remedies, or protections that cannot lawfully be excluded, restricted, or modified under applicable law, including where applicable the Australian Consumer Law.

Subject to any non-excludable rights you may have, fees and usage charges already incurred are not refundable merely because:

• you did not use the Service
• you forgot to cancel
• your call volume was lower than expected
• you changed your mind
• your business did not receive the results you expected
• customers did not book jobs
• you failed to configure forwarding correctly
• you failed to check notifications or summaries

If a refund is required by applicable law, we will provide the remedy required by law.

17. Changes to Pricing or Plans

We may change pricing, included usage, usage rates, features, plan names, service limits, or billing methods from time to time.

If a change affects your current paid subscription, we will make reasonable efforts to provide notice before the change applies to a future billing cycle.

Continued use of the Service after the effective date of a pricing or plan change means you accept the updated pricing or plan terms.

18. Service Availability and Limitations

We aim to provide a reliable Service, but we do not guarantee uninterrupted, error-free, or perfectly accurate operation.

The Service may experience:

• outages
• delays
• carrier issues
• call quality problems
• failed calls
• failed recordings
• failed transcriptions
• missed notifications
• incorrect summaries
• AI misunderstandings
• software errors
• third-party platform interruptions
• maintenance downtime
• integration failures

The Service depends on third-party providers, including telecom carriers, cloud providers, AI providers, payment processors, CRM systems, messaging providers, and other infrastructure vendors.

We are not responsible for third-party outages, changes, delays, restrictions, policy enforcement, blocking, filtering, pricing changes, or service failures.

19. No Professional Advice

The Service does not provide legal, financial, tax, insurance, medical, engineering, building-code, emergency, or licensed trade advice.

Any information captured, summarized, or generated by the Service is for operational convenience only.

You are responsible for applying your own professional judgment and complying with any licensing, safety, trade, consumer, or industry requirements that apply to your business.

20. Data, Privacy, and Security

Your use of the Service is also governed by our Privacy Policy.

By using the Service, you consent to the collection, processing, storage, transmission, and use of information necessary to operate the Service, including caller information, call recordings, transcripts, summaries, phone numbers, account information, billing information, and usage data.

You must not submit sensitive personal information, health information, financial account information, government identification numbers, or other highly sensitive information into the Service unless we have expressly agreed in writing and appropriate safeguards are in place.

You are responsible for ensuring that your use of the Service complies with privacy laws that apply to your business and your customers.

We use reasonable safeguards designed to protect information, but no system is completely secure.

21. Account Access and Security

You are responsible for maintaining the confidentiality of your login credentials, account access, connected tools, phone systems, and administrative permissions.

You must notify us promptly if you believe your account has been accessed without authorization or if your phone number, communication tools, or customer information have been misused.

We are not responsible for losses caused by unauthorized access resulting from your failure to secure your account, devices, email, passwords, or connected systems.

22. Intellectual Property

The Service, including software, workflows, prompts, scripts, automations, call flow designs, AI agent configurations, website copy, designs, trade names, logos, documentation, and related materials, is owned by us or our licensors.

You receive a limited, revocable, non-exclusive, non-transferable right to use the Service during your active subscription for your internal business purposes.

You may not copy, resell, sublicense, reverse engineer, reproduce, scrape, clone, or create derivative products from the Service without our written permission.

You retain ownership of your business information and customer information, subject to the rights needed for us to operate the Service.

23. Third-Party Services

The Service may connect with or depend on third-party services, including telecom carriers, AI providers, CRM systems, calendar tools, payment processors, email providers, messaging providers, analytics tools, hosting providers, and app platforms.

Your use of third-party services may be subject to separate terms, policies, fees, restrictions, and availability.

We are not responsible for third-party services, and we do not guarantee that third-party integrations will remain available or unchanged.

24. Suspension and Termination

We may suspend, limit, or terminate your access to the Service immediately if:

• you violate these Terms
• payment fails
• your usage creates compliance risk
• your usage creates telecom, carrier, regulatory, or platform risk
• your account receives excessive complaints
• fraud, abuse, or security concerns arise
• we are required to do so by law, carrier, provider, platform, or regulator
• your use may harm us, our providers, other customers, or the public

Suspension or termination does not relieve you of payment obligations incurred before suspension or termination.

25. Disclaimers

To the maximum extent permitted by law, the Service is provided on an “as is” and “as available” basis.

We disclaim all warranties, guarantees, representations, or conditions except those that cannot lawfully be excluded.

We do not guarantee that:

• every call will be answered
• every message will be delivered
• every summary will be accurate
• every appointment will be booked
• every customer will be satisfied
• every integration will work continuously
• the Service will increase revenue
• the Service will prevent missed calls
• the Service will be uninterrupted or error-free

26. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost customers, lost goodwill, lost data, business interruption, missed calls, missed appointments, lost jobs, or reputational harm.

To the maximum extent permitted by law, our total liability for any claim relating to the Service will not exceed the amount you paid to us for the Service during the one month immediately before the event giving rise to the claim.

Some laws may not allow certain limitations of liability. In those cases, our liability is limited to the maximum extent permitted by law.

27. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its owners, officers, contractors, service providers, and affiliates from and against any claims, damages, penalties, losses, liabilities, costs, and expenses arising from:

• your use of the Service
• your business operations
• your customer communications
• your violation of these Terms
• your violation of law
• your failure to obtain required consent
• your misuse of calls, SMS, recordings, transcripts, summaries, or customer information
• claims made by your customers, callers, employees, contractors, or regulators relating to your use of the Service

28. Compliance Cooperation

You agree to cooperate with reasonable requests related to legal, telecom, carrier, platform, privacy, anti-spam, anti-fraud, billing, or security compliance.

We may request documentation such as:

• business identity information
• proof of website ownership
• proof of consent
• opt-in language
• privacy policy links
• terms of service links
• business registration details
• customer communication examples
• call scripts
• SMS templates
• campaign descriptions

Failure to provide requested information may result in delayed activation, limited features, suspension, or termination.

29. Changes to the Service

We may update, modify, add, remove, suspend, or discontinue features at any time.

This may include changes to AI providers, voices, prompts, call flows, phone number providers, messaging providers, pricing, usage limits, integrations, dashboards, reports, or notification methods.

We are not required to continue offering any specific feature, provider, integration, or configuration.

30. Changes to These Terms

We may update these Terms from time to time.

If we make material changes, we will make reasonable efforts to notify you by website notice, email, account notice, or another reasonable method.

Your continued use of the Service after updated Terms take effect means you accept the updated Terms.

The “Last Updated” date at the top of these Terms shows when they were last revised.

31. Governing Law and Disputes

These Terms are governed by the laws of the State of California, United States, except where mandatory laws of another jurisdiction apply and cannot be excluded.

If you are located in Australia, nothing in these Terms is intended to exclude any mandatory rights or protections that apply under Australian law, including any applicable rights under the Australian Consumer Law.

Before filing any legal claim, you agree to contact us and attempt to resolve the issue informally.

32. Contact

Aussie Trade Calls
Operated by Ira Blatt & Associates
Merced, California, United States

Email: [email protected]

Website: aussietradecalls.com

33. Entire Agreement

These Terms, together with the Privacy Policy, any checkout terms, plan terms, order forms, acceptable-use rules, and written agreements we provide, form the entire agreement between you and us regarding the Service.

If any part of these Terms is found unenforceable, the remaining parts will remain in effect.

34. Footer Notice

© 2026 Aussie Trade Calls. All rights reserved.

Aussie Trade Calls is operated by Ira Blatt & Associates.