AUSSIE TRADE CALLS — PRIVACY POLICY

Effective Date: May 2026

This Privacy Policy explains how Aussie Trade Calls collects, uses, stores, discloses, and protects personal information when businesses, callers, website visitors, trial users, subscribers, and other users interact with our website, AI receptionist, phone services, SMS services, outbound follow-up features, call summaries, notifications, onboarding forms, support channels, and related services.

Aussie Trade Calls is operated by Ira Blatt & Associates, doing business as Aussie Trade Calls (“Company,” “we,” “us,” or “our”).

This Privacy Policy applies to Aussie Trade Calls and related services provided through our websites, forms, phone numbers, AI voice systems, SMS systems, call routing tools, automations, and connected service platforms (collectively, the “Service”).

By accessing or using the Service, submitting information to us, calling one of our numbers, receiving communications through the Service, or subscribing to the Service, you acknowledge that personal information may be handled as described in this Privacy Policy.

1. Business-Focused Service

Aussie Trade Calls is designed for trade, contractor, home service, and other service businesses.

Our customers are generally businesses that use the Service to answer calls, capture customer information, receive job details, schedule or assist with scheduling, route calls, and receive call summaries or alerts.

The Service may process information about:

• our business customers and their staff
• callers who contact our customers
• people who submit forms on our website
• people who request a demo, callback, quote, trial, or information
• people who receive appointment-related or service-related follow-up
• people who contact us for support

2. Information We Collect

We may collect the following categories of information.

Business Account Information

When a business signs up, requests a trial, submits a form, books a call, or configures the Service, we may collect:

• name
• business name
• business address or service area
• email address
• phone number
• website URL
• business type or trade category
• account preferences
• onboarding details
• plan selection
• communication preferences
• call routing preferences
• appointment availability or calendar details
• support requests
• setup notes and configuration information

Billing and Subscription Information

We may collect billing-related information, including:

• subscription plan
• billing status
• payment history
• invoice details
• usage charges
• overage charges
• trial status
• cancellation status
• billing contact details

Payments may be processed by secure third-party payment processors. We do not intentionally store full payment card numbers on our own systems.

Website and Form Information

When you visit our website, submit a form, request a demo, start a trial, book an appointment, or contact us, we may collect:

• name
• phone number
• email address
• business name
• website activity
• form submission details
• ad or referral source
• landing page visited
• IP address
• browser and device information
• approximate location derived from technical data
• timestamps
• consent records
• communication preferences

Call Interaction Data

When a person calls a phone number connected to the Service, the system may collect or process:

• caller phone number
• caller name if provided or available
• call date and time
• call duration
• call recording
• call transcript
• AI-generated call summary
• caller’s service request
• job details
• appointment preferences
• address or service location if provided
• urgency level
• call routing details
• voicemail or missed-call details
• AI assistant responses
• call outcome
• metadata related to call handling, delivery, routing, forwarding, and notification

SMS and Messaging Data

If SMS or messaging features are used, we may collect or process:

• sender and recipient phone numbers
• message content
• delivery status
• timestamps
• opt-in records
• opt-out records
• HELP or STOP requests
• consent source
• message templates
• campaign or workflow details
• communication logs

Outbound Follow-Up Data

If outbound AI voice, outbound SMS, callback, appointment confirmation, or follow-up features are enabled, we may process information needed to perform that communication, including:

• name
• phone number
• business or caller details
• request source
• appointment information
• prior call or form details
• consent record
• call attempt details
• call result
• transcript or summary of the outbound interaction

Outbound features are intended only for requested, consent-based, appointment-related, service-related, or customer-initiated follow-up.

Support Communications

If you contact us for support, onboarding, billing, cancellation, technical help, or account assistance, we may collect:

• your contact details
• the content of your message
• screenshots or files you provide
• account details
• troubleshooting information
• notes from support interactions

Technical and Usage Data

We may collect technical and usage information such as:

• IP address
• browser type
• device type
• operating system
• pages visited
• links clicked
• session activity
• login activity
• timestamps
• cookies or similar identifiers
• error logs
• system performance data
• integration activity
• usage volume
• call minutes and message volume

3. Sensitive Information

The Service is not designed to collect or process sensitive personal information unless it is voluntarily provided by a caller, customer, or user during a communication.

You and your callers should not provide unnecessary sensitive information through the Service.

Sensitive information may include information about health, medical conditions, government identifiers, financial account details, insurance details, passwords, criminal history, race or ethnicity, religious beliefs, union membership, sexual orientation, or other highly sensitive information.

If sensitive information is provided during a call, message, form, transcript, recording, or support request, it may be processed as part of operating the Service.

Business customers are responsible for instructing their staff and customers not to provide sensitive information unless it is necessary and lawful to do so.

4. How We Collect Information

We may collect information directly from you, automatically through technology, or from third-party systems connected to the Service.

Information may be collected when:

• you visit our website
• you submit a form
• you request a demo
• you start a trial
• you subscribe to the Service
• you book a call
• you contact support
• a caller contacts a number connected to the Service
• an AI receptionist handles a call
• a call is recorded, transcribed, summarized, or routed
• a notification is sent
• SMS or messaging features are used
• outbound follow-up is requested or triggered
• calendar, CRM, phone, payment, or automation systems are connected
• cookies, analytics, logs, or similar technologies collect technical data

5. How We Use Information

We use information to provide, operate, maintain, secure, and improve the Service.

This may include using information to:

• create and manage accounts
• provide AI receptionist services
• answer, route, forward, record, transcribe, and summarize calls
• send call summaries and job alerts
• deliver operational notifications
• configure call flows and phone numbers
• support appointment scheduling or appointment-related follow-up
• send requested demo information
• respond to support requests
• process billing and subscriptions
• monitor usage and plan limits
• detect fraud, abuse, spam, misuse, or security issues
• troubleshoot technical problems
• improve reliability and performance
• train, test, evaluate, and improve systems where permitted
• comply with legal, telecom, carrier, privacy, spam, and platform obligations
• maintain consent, opt-out, billing, audit, and compliance records
• enforce our Terms of Service
• protect our rights, customers, callers, providers, and the public

Caller information is generally used to relay communication details to the business that received the call or communication.

We do not sell caller information.

6. AI-Assisted Call Handling

The Service may use artificial intelligence, automation, voice synthesis, speech recognition, transcription, call summarization, natural language processing, routing logic, and related technologies.

AI-assisted call handling may be used to:

• answer inbound calls
• ask callers for service details
• capture contact information
• assist with scheduling or appointment requests
• generate call summaries
• identify urgency or service type
• route calls or notify the business
• assist with requested follow-up

AI systems may produce incomplete, inaccurate, delayed, or misunderstood information. Business customers should review call recordings, transcripts, summaries, alerts, and caller details before relying on them.

7. Call Recording and Transcription

Calls handled by or connected to the Service may be recorded, transcribed, summarized, analyzed, or logged.

Recordings and transcripts may be used to:

• provide the Service
• generate call summaries
• allow businesses to review customer communications
• troubleshoot service issues
• improve quality and reliability
• monitor compliance and misuse
• resolve disputes
• train or evaluate systems where permitted

Depending on jurisdiction and call circumstances, call recording disclosure or consent may be required.

We may include call recording or AI disclosure language in call flows where we believe it is appropriate or required. Business customers are responsible for ensuring their use of call recording, transcription, AI voice, and customer communication tools complies with laws that apply to their business, callers, employees, and service area.

8. SMS and Electronic Messaging

The Service may include SMS, email, app notifications, or other electronic communications.

We may send SMS or electronic messages when:

• a person requests a demo, callback, trial, or information
• a customer submits a form
• a business user receives operational call alerts
• a customer has requested service-related follow-up
• appointment-related communication is enabled
• messaging features are activated for a business account
• support, billing, or account-related communication is necessary

We do not intend to send unsolicited spam or unauthorized marketing messages.

Where required, SMS or electronic messages should:

• identify the sender
• include contact information
• be based on consent or another lawful basis
• provide a clear way to unsubscribe or opt out
• honor opt-out requests

If SMS functionality is active, recipients may be able to reply STOP to opt out and HELP for assistance, or use another opt-out method we provide.

Phone numbers collected for SMS messaging are not sold.

We may suspend or disable SMS features if we believe usage violates applicable law, carrier rules, Twilio rules, platform requirements, or our Terms of Service.

9. Outbound AI Voice and Follow-Up Communications

If outbound AI voice or follow-up functionality is enabled, we may use personal information to place or assist with outbound communications connected to:

• a requested callback
• a submitted form
• a service inquiry
• an appointment request
• appointment confirmation
• scheduling assistance
• job detail clarification
• customer-service follow-up
• other customer-initiated or consent-based communication

Outbound AI voice is not intended for cold-call blasting, unlawful robocalling, mass dialing, spam calling, harassment, deceptive calling, political calling, scam calling, or unauthorized telemarketing.

We may require proof of consent before enabling or continuing outbound features.

We may store records of outbound calls, transcripts, summaries, call results, consent sources, opt-outs, and related logs for compliance, support, billing, and service operation.

10. Consent Records

We may collect and store records related to consent, opt-in, opt-out, and communication preferences.

These records may include:

• form submission details
• timestamp
• IP address
• phone number
• email address
• consent checkbox text
• source page
• ad or referral source
• call recording or transcript showing consent
• SMS opt-in or opt-out history
• STOP, HELP, unsubscribe, or do-not-contact requests
• notes related to consent or communication preferences

We may use these records to verify compliance, respond to complaints, comply with carrier or platform reviews, and enforce our Terms of Service.

11. How We Share Information

We may share information as needed to provide, operate, secure, and support the Service.

This may include sharing information with:

• telecom carriers and phone service providers
• SMS and messaging providers
• AI voice, transcription, and speech providers
• cloud hosting providers
• CRM and automation platforms
• calendar and scheduling platforms
• payment processors
• analytics and monitoring providers
• customer support tools
• security and fraud prevention providers
• professional advisers
• legal, regulatory, carrier, or compliance reviewers where required
• the business customer that received the call, message, form submission, or inquiry

For example, caller information may be shared with the business that the caller contacted so that the business can follow up, schedule service, provide a quote, or respond to the inquiry.

We may also disclose information if required by law, subpoena, court order, regulator request, telecom provider request, platform review, fraud investigation, billing dispute, safety issue, or to protect rights, property, users, customers, callers, or the public.

We do not sell personal information.

12. Third-Party Service Providers

The Service depends on third-party providers. These may include providers for:

• telephony
• SMS
• AI voice
• transcription
• call recording
• call routing
• cloud hosting
• CRM
• calendars
• payment processing
• email
• analytics
• automation
• customer support
• security
• compliance

These providers may process information only as needed to provide services to us or to support the Service.

Third-party providers may have their own privacy, security, retention, and data processing practices. We take reasonable steps to use reputable providers, but we do not control every aspect of third-party systems.

13. Overseas Processing and Storage

Aussie Trade Calls is operated by Ira Blatt & Associates, based in the United States.

If you are located in Australia, your information may be transferred to, stored in, accessed from, or processed in countries outside Australia, including the United States and other countries where our service providers operate.

This may include processing by telecom, AI, transcription, cloud hosting, CRM, payment, support, and messaging providers.

By using the Service, you acknowledge that information may be processed outside Australia.

Where required, we take reasonable steps designed to ensure that overseas service providers handle personal information consistently with applicable privacy obligations.

14. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of information, account configuration, legal requirements, provider settings, billing needs, compliance requirements, and operational needs.

We may retain information to:

• provide the Service
• maintain call records and summaries
• support customer accounts
• resolve disputes
• comply with legal obligations
• maintain consent and opt-out records
• prevent fraud or abuse
• enforce agreements
• keep business and tax records
• troubleshoot technical issues

Call recordings, transcripts, summaries, message logs, and communication metadata may be retained for a reasonable period unless deleted earlier according to account settings, provider settings, legal requirements, or a valid deletion request.

Some information may remain in backups, logs, compliance records, billing systems, or provider systems for a limited period after deletion from active systems.

15. Security

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no internet, telecom, cloud, AI, payment, or software system can be guaranteed to be completely secure.

You are responsible for protecting your own account credentials, devices, email inboxes, phone systems, calendars, CRM accounts, and connected tools.

You should notify us promptly if you believe your account, customer information, phone number, or communication tools have been compromised.

16. Cookies and Analytics

We may use cookies, pixels, tracking technologies, analytics tools, and similar technologies to operate our website, measure performance, understand visitor behavior, improve marketing, remember preferences, and troubleshoot issues.

These technologies may collect information such as:

• pages visited
• device type
• browser type
• IP address
• referral source
• session activity
• form interactions
• ad campaign attribution

You may disable cookies through your browser settings, but some website features may not work properly.

17. Marketing Communications

We may use business contact information to send service updates, onboarding messages, support messages, billing notices, account notices, trial information, and limited marketing communications about Aussie Trade Calls.

Where required by law, we will obtain consent before sending marketing communications.

Marketing emails or messages will include a way to unsubscribe or opt out where required.

You may opt out of marketing communications, but we may still send non-marketing messages related to your account, billing, trial, support, security, legal notices, or active Service use.

18. Do Not Contact and Opt-Out Requests

We honor valid opt-out and do-not-contact requests where required.

Depending on the communication channel, you may opt out by:

• replying STOP to SMS messages where supported
• using an unsubscribe link in email messages
• contacting us directly
• telling an AI or human representative that you do not want further contact
• using opt-out tools made available through the Service

After an opt-out request, we may send a limited confirmation message or retain the information necessary to maintain the opt-out record.

Business customers are responsible for honoring opt-out requests that they receive from their own customers.

19. Access, Correction, and Deletion Requests

You may request access to, correction of, or deletion of personal information we hold about you, subject to legal, security, billing, operational, and compliance limitations.

We may need to verify your identity before fulfilling a request.

We may decline or limit a request where permitted or required by law, including where information must be retained for billing, tax, legal, security, fraud prevention, consent, opt-out, dispute resolution, or compliance purposes.

Business customers may also request account data deletion after cancellation, subject to legal and operational requirements.

20. Australian Privacy Rights

If Australian privacy laws apply to your information, you may have rights to access and correct personal information held about you.

You may also contact us with privacy questions or complaints.

If you make a privacy complaint, we will review it and respond within a reasonable time.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner or another applicable authority.

21. Business Customer Responsibilities

Business customers using Aussie Trade Calls are responsible for their own privacy, consent, recording, customer communication, marketing, telecom, trade, and consumer-law obligations.

Business customers must ensure that:

• their use of the Service is lawful
• callers receive any required recording or AI disclosures
• customer consent is obtained where required
• SMS and outbound calling are used only where permitted
• opt-out requests are honored
• staff are trained on proper use of the Service
• customer data is not misused
• sensitive information is not collected unnecessarily
• their own privacy policy accurately describes their use of AI call handling, call recording, SMS, and customer follow-up tools where required

22. Children’s Privacy

The Service is intended for business use and is not directed to children under 18.

We do not knowingly collect personal information from children under 18.

If we learn that we have collected personal information from a child without appropriate authorization, we may delete it.

23. Emergency and Safety Information

The Service is not intended for emergency communication, emergency dispatch, medical triage, crisis response, or life-safety use.

Phone numbers, AI receptionists, call routing, SMS, and outbound follow-up features may not support emergency calling or urgent response.

Business customers should maintain separate emergency-capable phone services and should not advertise Aussie Trade Calls numbers as emergency lines.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify users by updating the policy on our website, sending an email, posting an account notice, or using another reasonable method.

The “Effective Date” at the top shows when this Privacy Policy was last updated.

Your continued use of the Service after an updated Privacy Policy becomes effective means you acknowledge the updated policy.

25. Contact Us

For privacy questions, access requests, correction requests, deletion requests, opt-out requests, or complaints, contact:

Aussie Trade Calls
Operated by Ira Blatt & Associates
Merced, California, United States

Email: [email protected]
Website: aussietradecalls.com

26. Footer Notice

© 2026 Aussie Trade Calls. All rights reserved.

Aussie Trade Calls is operated by Ira Blatt & Associates.